This website is owned by Middlesbrough Council. Any information which you send to us through this website, i.e. your personal details when completing the contact form, is managed as follows:

1. We will keep information no longer than we reasonably believe is necessary

We keep your data only for as long as is required. Your details will not be stored by the website. They will be sent securely to Middlesbrough Council Communications Team and kept as required to respond to your enquiry. Information may be shared with other teams within the council if the question relates to their area of the council and cannot be answered by the Communications team.

2. We will use information only for the purpose for which you sent it

We will only use your personal details to contact you in response to your question.

We will not pass on your email address or any of your personal details to other organisations unless explicitly stated.

3. We may use information for statistical analysis but in such a way that your identity will not be involved

To improve the user experience of this website we track your activity. This statistical data is generated in a way that is completely anonymised.

4. Use of cookies

A number of cookies are present on this website. The purpose of these cookies to enable the website to function correctly and improve your experience.

Some cookies set are essential to ensure the website functions correctly. The other cookies used on this website are non-essential, you must therefore accept these cookies before they are placed on your computer or device. You can amend your preference at any time by clicking the cog icon at the bottom of the website.

The different cookies used on this site are as follows:

Cookie name: _ga
Purpose of cookie: Google analytics to monitor your activity on our website
Cookie expires: 2 years

Cookie name: _gid
Purpose of cookie: Google analytics to monitor your activity on our website
Cookie expires: 1 day

Cookie name: moove_gdpr_popup
Purpose of cookie: Manage your preference to opt in or our of cookies set on this website
Cookie expires: 1 year

5. Getting consent to use your data

You are required to give consent for us to use your data. By entering your details on this website you are giving us permission to contact you. If any services from Middlesbrough Council require further consent from you, this will be explicitly asked for, and explained when required.

6. We will only collect information that is required

We have simplified this website to ensure that all of the information that you give to us is required. We do not ask for information which is not necessary, which ensures that the website is easy to use and we do not hold unnecessary information about you.

7. Website protected by https

This website is secured using https security. The https which appears at the beginning of our website address means that this website is certified secure, and therefore any data which is passed to us via this website is safe.

8. Storage of data given

Information that you input through this site is securely held. Your personal details are never stored by the website. They will be sent securely to members of the Communications team and held on a secure system requiring authenticated access through the Council’s secure network.

9. How we will contact you

We will contact you via email or telephone, depending on which details you give us.

10. Subject access request

At Middlesbrough Council we are open and honest about how we store your personal data and what we use it for. At any time you can complete a subject access request which will inform you what information we hold about you and how that information is being used. To request a subject access request please go to the data protection page of the Middlesbrough Council website.You will need to specify that your request for information relates to the Middlesbrough Outbreak Plan.

11. Right to be forgotten

As mentioned above we will only keep data relating to you for as long as is required. At any point you have the right to request to be forgotten, this means that if requested we will where possible delete our records of contact with yourself. To request the right to be forgotten please contact the Information Governance Team at Middlesbrough Council, contact details are available on the data protection page of the Middlesbrough Council website.

For further information on the General Data Protection Regulation and Middlesbrough Council’s responsibilities under it please consult the Information Commissioner’s Office (ICO).